Privacy Policy

1. Introduction

SA Global Flooring ("we", "us", "our", or "Company") operates the website and mobile application. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

We are committed to protecting your privacy and ensuring transparency about our data practices. Please read this policy carefully to understand our views and practices regarding your personal information.

2. Personal Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, physical address
• Account Information: Login credentials, account preferences, order history
• Business Information: Company name, registration number, VAT number, business type
• Payment Information: Banking details, transaction history (processed securely by third parties)
• Communication Records: Correspondence, support tickets, feedback
• Technical Information: IP address, browser type, device information, cookies, usage patterns
• Location Data: Delivery address and service area preferences

3. Purpose of Collection and Processing

We collect and process your personal information for the following purposes:

• To provide, maintain, and improve our products and services
• To process orders, quotes, and payments
• To manage customer accounts and authenticate users
• To communicate with you regarding orders, updates, and support
• To send marketing communications (with your consent)
• To analyze usage patterns and improve user experience
• To comply with legal and regulatory obligations
• To prevent fraud and ensure security
• To manage staff and partner applications

4. Legal Basis for Processing

In accordance with POPIA, we process your personal information based on the following lawful grounds:

• Contract Performance: To fulfill agreements with you
• Consent: Where you have explicitly consented to processing
• Legal Obligation: To comply with South African laws and regulations
• Legitimate Interests: For business operations and fraud prevention

5. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

• Service Providers: Payment processors, logistics partners, hosting providers (bound by confidentiality agreements)
• Business Partners: Selected partners with your consent
• Legal Authorities: When required by law or court order
• Successor Organizations: In case of business restructuring or acquisition

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Access controls and authentication mechanisms
• Regular security audits and updates
• Staff training on data protection

However, no system is completely secure. We encourage you to use strong passwords and report any suspicious activity immediately.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Retention periods vary depending on the type of information and purpose:

• Account Information: For the duration of your account and 3 years after
• Transaction Records: As required for tax and audit purposes (7 years)
• Marketing Communications: Until you unsubscribe
• Cookies: As specified in our Cookie Policy

8. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right of Access: Request access to your personal information
• Right to Correction: Request correction of inaccurate data
• Right to Deletion: Request deletion of your information (subject to legal obligations)
• Right to Restrict Processing: Request limitations on how we use your data
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Object: Object to certain processing activities

To exercise any of these rights, please contact our Information Officer at info@sa-global.co.za.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. For more information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

11. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices:

You also have the right to lodge a complaint with the Information Regulator of South Africa if you believe we have violated your rights.

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service constitutes your acceptance of the updated policy.